TOWARD COGNITIVE GOVERNMENT
waQeel Community Edition for government bodies and nonprofit organizations. Explore AI-assisted public services, with policy in control and people responsible for decisions.
Register by email for access to Submission and Backoffice.
waQeel PRODUCT PREVIEW I’ll help you prepare your application. Let’s start with the required documents.
Clear guidance at every step
Less repetition, connected steps
Human help when it matters
Arabic and English interfaces
waQeel Principles
Start with the applicant. Be clear about what is still unknown. Keep authority and responsibility clear at every step.
waQeel starts with what you need, who you can represent and which service fits your situation. It updates that understanding as new information and documents become available.
waQeel checks the records it can access and the eligibility rules it knows before asking for more. It separates confirmed information from assumptions and asks only for what is missing or needs clarification or confirmation.
waQeel brings together the available information and evidence, explains what is needed and why, and requests documents only when necessary. You review and confirm the application before it is submitted.
waQeel highlights missing or conflicting information and concerns about documents, and makes corrections possible. It keeps unresolved findings available for the authorised officer to review.
Your information, evidence and case history stay together through review, corrections and resubmission. waQeel shows what changed, what remains and who needs to act next. Submitting an application or paying a fee does not mean it is approved or complete.
waQeel protects your privacy, checks representation and access permissions, and records each action and who took it. Decisions remain with authorised people or the responsible authority.
These principles guide how we design and develop waQeel. Available capabilities depend on the service and deployment.
01 / THE PLATFORM
Cognitive government uses knowledge and evidence to understand needs and improve public services. waQeel supports that vision with AI agents that help prepare applications, analyse cases and give officers evidence and recommendations. Authorised people retain responsibility for formal actions and decisions.
Ask about a service, prepare your application, confirm submission and follow its progress in one conversation. For residents, businesses and their authorised representatives.
Review the case, discuss the evidence and request corrections. Approve, reject, return or escalate within your authority. Record your reasons if your decision differs from the AI recommendation.
After the authority accepts an updated application, specialist AI agents review the case details and identity documents. They bring their findings and recommendation together to help the officer decide.
02 / SEE IT IN ACTION
Follow an illustrative residency renewal from the resident’s first question to an officer’s decision.
SUBMISSION PORTAL / GUIDANCE
waQeel asks questions to understand your situation, identifies the relevant service and explains its requirements and next steps.
Let’s prepare your renewal. I’ll guide you through the information and supporting documents needed for your application.
Guidance uses the available policies and information permitted for this service.
EXPERIENCE WAQEEL
Register by email to get access to Submission and Backoffice. Prepare a sample application, review evidence and explore an officer’s decision. Access lasts up to 24 hours and may end sooner when the demo is updated.
Already have access? Choose a portal below.
Register by email. Receive both accounts. Explore the service journey.Start in Submission: prepare a sample application and explore its progress. Then open Backoffice to explore how officers review cases, assess evidence and record decisions.
The demo uses sample data and a simulated government gateway. No requests reach a real government service. Please do not enter personal information.
EXTENSIBLE BY DESIGN
waQeel is a shared agentic AI platform. Each service is added as a pluggable skill that defines its own domain rules and journey. Your service portfolio can grow while reusing the platform’s core capabilities.
Package the service’s data schema, eligibility rules, required evidence, lifecycle, permissions and localized content as a skill.
Use the shared conversation, orchestration, application preparation, governed actions, audit trail and human oversight.
Add or evolve service skills and connect the systems they need. Extend what the platform can support without rebuilding its core for each service.
The live demos illustrate this extensibility. Their sample services demonstrate the platform’s breadth; they do not define or limit its scope.
03 / GOVERNMENT IN CONTROL
AI helps explain services, prepare applications and analyse evidence. Service rules and access checks govern formal actions. Authorised people remain responsible for decisions.
What you can do depends on your verified identity, role, area of responsibility and the case you are working on.
Using the assistant does not remove required checks or confirmations. Applications follow the government service’s approved process.
Discuss the evidence and challenge findings that need another look. A challenge starts a reassessment and preserves the earlier report. You can disagree with the recommendation if you record your reasons and meet the required service checks.
The case history shows each action and objection, and who recorded it. Saved work remains available after a connection drops or the system restarts.
Your organisation can manage the platform and choose the systems it connects to. Your team configures and checks where data is stored and processed, and where operational logs are kept.
OPEN PLATFORM. DIGITAL SOVEREIGNTY.
Digital sovereignty needs the right settings and ongoing checks. Your team verifies where data is stored, which AI services process it and where operational logs are kept.
Your organisation decides where waQeel runs, how its data is managed and who can access it.
The case history records formal actions and objections to findings, so you can follow what happened and who was responsible.
waQeel is designed to let you change providers when your needs change. Clear integration requirements help your team plan the move.
Your team can run waQeel on infrastructure your organisation manages, using the supplied setup files.
You can change the AI model while keeping the service process in place. Your team still needs to test the new model before using it.
Each service has its own information, steps and permissions. Your team can add another service to the same platform using that structure.
Your team can review who is allowed to act, which checks are required and who is responsible at each step.
04 / YOUR PATH TO ADOPTION
Start with one service. Identify the systems to connect and who will run it, then expand based on what you learn.
For eligible government bodies, charities and nonprofit organizations implementing with their own employees.
Support and service-level commitments are not included.
Review Community termsFor organizations seeking commercial rights, additional packs and support tailored to their deployment.
Pack availability, support scope and fees are agreed in writing.
Discuss EnterpriseImplementing through a third party? External implementers need a separate written license. Commercial providers require a paid commercial license—even when their customer qualifies for Community. Generic infrastructure alone is treated separately under the license.
BUILT IN THE OPEN. CLEAR ABOUT PROGRESS.
waQeel is a functional prototype under active development, currently focused on UAE services and GOV GateWay integration.
Meet the AI agents, explore evaluation options and request technical documentation.
02 / LICENSESource-available, with conditional Community permissions.
Available today: service guidance, application preparation and submission, progress tracking, document reading and translation, returned-request corrections and receipts; officer case review and decisions; background specialist investigations, identity-document checks against issuer records, finding challenges and linked reassessments.
In the demo: the service journey uses a simulated government gateway and issuer records. Selected investigation cases use prepared responses in local demos and automated tests. Other cases use the configured AI model.
In development: additional evidence sources, checks against fixed service rules, renewal notifications and AI assistance for officers handling stalled cases. The ability to challenge every type of AI output remains a broader platform goal.
waQeel is a prototype. We do not claim production adoption, measured outcomes or regulatory certification.
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