waQeelPlatform resources
waQeel connects guidance, submission, processing and investigation. Formal actions remain governed by policy, authorization and an accountable human decision-maker.
Evaluation and implementation
- Choose one service and define its lifecycle and user permissions.
- Review eligibility, license terms and who will implement the platform.
- Identify integrations and evaluate the platform in an isolated environment before operational use.
Technical repository access may require permission from the project maintainer.
License termsRequest technical documentation or discuss implementation
THE AGENT TEAM
A team of agents.
Clear rules for every action.
Seven AI agents share the work of answering questions, preparing applications and reviewing evidence. These are functions within the platform. Service rules govern their actions, and authorised people make the decisions.
How every agent works
- Understands the goal
Starts from what the person is trying to achieve, in their own words.
- Uses permitted tools
Accesses records and government services through approved connections, after checking identity and permissions.
- Follows the service process
Prepares, checks and suggests the next step within the service’s approved process.
- Asks the responsible person to confirm
Formal actions follow the service’s required permissions and confirmations. An authorised officer makes the final case decision.
Beside the applicant
From the first question to submission, tracking and the outcome.
Advisor
Helps you work out what you need.Uses the conversation and the person’s own records to explain services, eligibility and requirements for their situation.
Writer
Uses details already held by government.Uses linked records to fill in available details and suggest documents already held by the government gateway. Identity details protected by the authority can be viewed but not edited.
Proactive Services
Spots the renewal before it’s due.Shows a reminder when a document is approaching its renewal date, with a link to the renewal service.
In development: renewal notifications sent to you.
Beside the officer
From the submitted case to a reasoned decision.
Evidence specialist
Evidence, with its source.Checks identity documents against issuer records, compares submitted details with the evidence and keeps a clear source for each record.
Reviewer
Shows exactly what needs checking.Specialist agents flag details that need checking and explain the importance of each issue, helping officers focus their review.
In development: checks against fixed service rules.Decision support
Recommends. The officer decides.Brings the findings together and recommends a decision. The authorised officer makes the decision and records a reason if they choose a different outcome.
Support for applicants and officers
Support
A person when it matters.When a step cannot be completed, helps the applicant send a support request with the available details. An officer can resolve the issue and resume that step.
In development: AI support when officers get stuck.
Checks behind every action
- Identity
- Authorization
- Policy
- Service process
- Evidence
- Human accountability
- Audit
waQeel is a working prototype. The features marked “In development” are still being built. Demos use simulated government and issuer records. AI prepares and analyses; authorised people remain responsible for formal actions and decisions.